The Information Technology Analyst is responsible for providing technical support to hotel guests, associates and management to assist them in utilizing Hyatt technology to achieve their goals. This role also installs and maintains hotel IT hardware and software in accordance with Hyatt standards. The role utilizes defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems. In addition, the role performs required IT maintenance and upgrades with minimal disruption to hotel operations and maintains proper backups for supported systems. Overall, This role focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.
The Information Technology Analyst reports to the Hotel Director of Finance. This position is an entry level IT position responsible for onsite IT support of one hotel property.
Additional Information
Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality, efficiency and meeting IT customer needs. The successful candidate should have strong information technology and time management skills and be a self-starter.
This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation in order to provide IT access and support to hotel employees and guests.
This role has limited impact on hotel operating expenses and other performance measures. The role has the ability to impact the continuity, reliability and efficiency of hotel operations which rely on Hyatt information technology, as well as the overall guest experience. The role may also have limited responsibility for providing input to hotel management regarding necessary IT expenditures and IT budget planning.
Hourly Rate:
$27HR - $32HR
Experience / Education / Qualifications:
Education
Certifications
Computer Skills
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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