Job Description
The Records Manager is responsible for administering the Metropolitan Airport Commission’s (MAC) Records Management Program. This includes developing strategies, policies, processes and procedures for managing records classification, storage, retrieval, retention, and destruction of MAC’s electronic and physical records. This position will lead records management projects and initiatives with all levels of MAC staff across the organization to adopt records management best practices.
To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.Questions regarding this position can be directed to Randa Hamid at Randa.Hamid@mspmac.org or 612-713-8726. Applications will be accepted until 3:00 p.m. on Friday, July 25, 2025.
About the Metropolitan Airports Commission
The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org . RELATIONSHIPS
Supervisory – Reports to the General Counsel, or as assigned.
Organizational – Frequent contact with staff at all levels.
External Business – Occasional contact with the general public, external stakeholders, and vendors.
JOB DUTIES
Records Management
Develops and implements the Records Management Program, including the Records Management Policy & Records Inventory.
Coordinates communication of initiatives and changes to Records Management Program and the associated policies and procedures.
Assists and provides guidance to MAC departments regarding respective Records Inventory, records classification systems and records disposal processes and procedures.
Coordinates and oversees annual updates to the Records Inventory.
Assists MAC departments in the development of filing practices, digitization efforts, preservation and disposition of essential or historical records, and disaster recovery plans.
Maintains records destruction procedures and assists with records destruction efforts undertaken by MAC departments.
Assists with implementing and managing legal holds.
Assists with implementing and managing eDiscovery tools and searches.
Assists with and coordinates data breach procedures and responses with IT security teams.
Oversees contracts for offsite storage of information.
Monitors legislation and maintains compliance with applicable laws affecting records management requirements.
Performs other duties as assigned.
Data Privacy
Serves as a member of an inter-departmental group that reviews and discusses new data collection initiatives and data privacy concerns or mitigation measures.
Integrates data privacy concerns and corresponding features into information systems design.
Provides guidance regarding Tennessen Warnings in connection with data collection and data use activities.
Provides guidance regarding data collection disclosures and data processing agreements.
Monitors legislation and best practices in Data Privacy.
Compliance Auditing & Training:
Develop organizational and departmental training materials.
Provides MAC-wide training sessions for MAC departments on records management related topics.
Facilitates ongoing relationships with MAC departmental records liaisons.
Tracks overall compliance with the Records Management Program.
Senior Level Individual Contributor (SRIC) Competencies
Customer Focus -Building strong customer relationships and delivering customer-centric solutions
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Decision Quality -Making good and timely decisions that keep the organization moving forward
Resourcefulness - Securing and deploying resources effectively and efficiently
Ensures Accountability - Consistently achieving results, even under tough circumstances
Collaborates -Building partnerships and working collaboratively with others to meet shared objectives
Values Differences -Recognizing the value that different perspectives and cultures bring to an organization
Communicates Effectively -Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
Persuades -Using compelling arguments to gain the support and commitment of others
Courage -Stepping up to address difficult issues, saying what needs to be said
Instills Trust -Gaining the confidence and trust of others through honesty, integrity and authenticity
Being Resilient -Rebounding from setbacks and adversity when facing difficult situations
MINIMUM REQUIREMENTS
Bachelor's Degree or equivalent in Library Science, Public Administration, Information Systems/Technology, Paralegal Studies ora related field.
Three years of records management experience, which includes administration, design,development, and implementation of a records management program.
In lieu of a degree, seven years of records management experience, which includes administration, design, development, and implementation of a records management program.
Knowledge of emerging best practices related to the management of electronic information.
Knowledge of federal, state, and local laws and regulations affecting the management of a government records program, including but not limited to: FOIA, MN Data Practices, MN Government Records, discovery and disclosure issues, as well as records and data management requirements.
Strong understanding of ARMA International's Generally Accepted Recordkeeping Principles (GARP), and other relevant industry standards and guidelines for records and information management
Knowledge of records management systems and applications, including automated content and document management systems, imaging, indexing and retrieval systems, and e-discovery tools (e.g., Microsoft Purview).
Strong oral and written communication skills.
Proficient, administrator-level, skills in Microsoft 365 applications such as Exchange, Visio, Outlook, Word, Excel, PowerPoint, SharePoint, Teams and OneDrive.
DESIRABLE REQUIREMENTS
Advanced proficiency using Microsoft 365 Purview solutions including, Compliance Manager, Data Lifecycle Management, eDiscovery, and Records Management .
Certification in Records Management (CRM) from ARMA or other equivalent professional certifications within the records and information management industry.
Certification or experience in project management,program development and implementation.
Relevant, current “Microsoft Certified” Certifications, or past MCSE, MCSD, or MCTS certifications.
Advanced degree (e.g., Masters in Library Sciences; Juris Doctor; or Master of Business Administration, Computer Science, or Information Sciences).
Five or more years of experience in records management, particularly within the government sector, airport industry, or legal industry.
Experience with large-scale records digitization projects and implementing electronic records management systems.
Proven track record of managing records in compliance with complex regulatory requirements.
Familiarity with cloud-based records management solutions and cybersecurity best practices.
This position provides an opportunity for on-site and remote work. MAC's remote work policy requires employees to be on-site three days of the week. Among the three on-site days, one of them must be either a Monday or a Friday and on Tuesdays, all employees are required to be onsite.
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Job Tags
Local area, Remote work, 3 days per week, Monday to Friday,