Job Description

MORTGAGE TRAINING SPECIALIST

WHAT IS THE OPPORTUNITY?

Responsible for the development, implementation, and training for the Residential Lending Department. This person will coordinate skill, knowledge, process, and systems training for all Residential Lending colleagues. Establish and maintain relationships with the Residential Lending leadership team to identify and satisfy strategic objectives through the appropriate training solutions. Supports projects, designs, delivers, and is accountable for the evaluation of training programs based on front line management level needs of the Residential Lending Department. Designs curricula, programs, and performance support processes to be delivered to all colleagues.

WHAT WILL YOU DO?

• Designs and implements training programs in alignment with the needs of Residential Lending, and overall corporate direction. Ensures that training programs adhere to established project goals, department standards and legal requirements.
• Supports development of Residential Lending policies and procedures and converts them in training materials for the division.
• Manages learning tools, documentation and facilities including hardware and software. Coordinates needs and upgrades with IS.
• Coordinates Residential Lending-related training projects including the development and oversight of project plans, implementation plans and on-going maintenance plans. Monitors training project schedules and resolves project related issues appropriately.
• Promotes and supports current adult learning theory. Keeps current with latest organizational and individual behavioral research, theory and training delivery technology.
• Maintains a positive attitude and behaves in accordance with the P.R.I.D.E. values.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum 3 years of experience developing training materials and delivering training
• Minimum 1 year of project management experience
• Minimum 1 year of MS Office experience

Additional Qualifications

• Three years training and development experience and a bachelor’s degree. Must be familiar with creating and implementing and facilitating development training programs.
• Strong preference for in-depth knowledge of Residential Lending services to clients and institutions. Additional, has exposure/experience in working with front office colleagues (revenue producers) and other key personnel (management, research and operations) in a training capacity.
• Ability to interact effectively with all levels of Bank colleagues, clients, and outside contacts; communicates effectively and skillfully in both oral and written form. Strong personal computer skills including standard curriculum development formats.
• Is able to apply experience and learning into usable application in the field. Adopts concepts for implementation in training or group situations. Has an in-depth understanding of the role that training and development plays in helping individuals learn for current and future jobs.
• Possesses sound skills in needs assessment, objective setting, media use and training strategy. Has strong presentation skills using vocabulary, grammar, pronunciation, and enunciation, pace, tone and volume consistent with audience and content.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $28.58 - $45.66 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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