Job Description

Infosys is seeking Genesys cloud Architect This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

Candidate must be located within commuting distance of Penningtion, NJ Wilmington, DE Charlotte, NC Addison, TX OR be willing to relocate to the area. This position may require travel to project locations.

Bachelor’s degree foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 7years of experience in Genesys

7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

Preferred Qualifications:

7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

Estimated annual compensation range for candidate based on Jersey City,Pennington(NJ) will be

Min - 96021 to Max - 124827

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-

•Medical/Dental/Vision/Life Insurance

•Long-term/Short-term Disability

•Health and Dependent Care Reimbursement Accounts

•Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)

•401(k) plan and contributions dependent on salary level

•Paid holidays plus Paid Time Off

The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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