Join to apply for the Customer Success Manager - Cargo - United States / Chef de la Satisfaction de la clientèle - États-Unis role at Air Canada . Being part of Air Canada means becoming part of an iconic Canadian symbol, recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the forefront of passenger aviation. Act as the primary interface between our customers and Cargo Operational teams. The incumbent will work with the Manager, Customer Success to triage, respond to, and escalate customer inquiries. Responsibilities include logging all cases in the corporate CRM, trending escalations, and recommending sustainable improvements to the Operational teams. This position must be located in Dallas or Chicago. Qualifications: Post-secondary education in a business or logistics-related area (asset). Minimum 3 years airline Operations experience, preferably in Cargo, Airports, or customer service. Professional logistics designation (CITT or P.Log) is an asset. Motivated, reliable, and able to work independently or as part of a team. Will adjust schedule as needed, including nights, weekends, and holidays. Extensive experience in cargo operations, processes, and procedures. Knowledge of Transport Canada and Customs regulatory requirements. Knowledge of Freight Forwarding industry and functions. Proven communication and coaching skills. Strong organizational skills. Excellent written and oral communication skills. Customer-focused partnering skills. Punctuality and dependability in a fast-paced environment. Please visit the Air Canada careers page for full job details. Additional Information: Seniority level Entry level Employment type Full-time Job function Other Industries Airlines and Aviation Referrals can increase your chances of interviewing at Air Canada by 2x. Note: This job posting is active as of now. No indication of expiration is present. #J-18808-Ljbffr Air Canada
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